At Lily Boutique LLC, we strive to provide you with high-quality fashion products that you will love. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for any items purchased from lilyboutiqueshop.com.
Returns Eligibility:
Items must be returned within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Tags must still be attached. Certain items are non-returnable, including but not limited to undergarments, swimwear, sale items, and gift cards.
Return Process:
To initiate a return, please contact us at felicialumen@lilyboutiqueshop.com or call us at 702-389-3385 with your order number and details of the product you wish to return. We will provide you with instructions on where to send the returned items. Please note that you are responsible for the return shipping costs.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at felicialumen@lilyboutiqueshop.com for further assistance.
Non-Returnable Items:
Sale items Gift cards Intimate apparel (such as lingerie, undergarments, and swimwear)
Late or Missing Refunds:
If you haven’t received a refund yet, please first check your bank account and contact your credit card company, as there may be processing delays. If you have done this and still have not received your refund, please contact us at felicialumen@lilyboutiqueshop.com.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information: For any further questions or concerns regarding your return or refund, please contact us:
Lily Boutique LLC 705 Rock Springs Dr, Las Vegas, NV 89128 Email: felicialumen@lilyboutiqueshop.com Phone: 702-389-3385
This Refund and Returns Policy is subject to change at any time. Please review this policy periodically for any updates.
